Custom Digital Products
All Jumpios products are custom-made just for you.
Turn yourself into pixel magic
Refund Policy
We want you to love your Jumpios creation! Because each piece is custom-made just for you, our policy is designed to be fair, clear, and customer-friendly.
At a Glance
Before Work Starts
We can cancel and refund if work has not begun yet.
Revisions First
We offer revisions to make sure you are happy.
Delivery Issues
If we cannot deliver your files, we will make it right.
Because our products are personalized digital items, they are usually non-refundable once work has started.
But don't worry. Our team is here to help and make things right!
1
Custom Order Policy
- All products are custom digital creations made specifically for you.
- As soon as an order is placed, our artists begin preparing your artwork.
- Due to the digital and personalized nature of our work, we do not offer refunds once the work has started.
2
When Refunds May Be Possible
- You may be eligible for a full refund if you request it within 24 hours of placing your order and our team has not yet started working on it.
- Please contact us as soon as possible.
3
Revision Process
- We offer revisions to ensure your final artwork matches your expectations.
- Requests for revisions must be made within the revision window depending on the package.
- We are happy to make reasonable adjustments. Your satisfaction is our goal.
4
Duplicate or Technical Delivery Issues
- If you experience duplicate charges, failed downloads, or missing files, please reach out to our support team.
- We will promptly resolve the issue or resend your files.
5
How to Contact Support
- Have a question or need help? Our friendly support team is here for you.
- Email: jasmine@jumpios.com