Return, Refund & Limited Warranty Policy

Last updated: July 30, 2026

This policy applies to inflatable bounce houses, water slides, and related physical products purchased from Jumpios.com.

7-Day Returns

You may request a return within 7 calendar days after confirmed delivery. To be eligible, the product must be unused, clean, complete, undamaged, and returned with all included parts, accessories, manuals, and original packaging.

Contact jumpios@outlook.com before sending anything back. Include your order number, product name, reason for the return, and photographs when relevant. We will review the request and, if eligible, provide return instructions and the authorized return address. Returns sent without authorization may be refused. We do not publish a return address because the correct return location can vary by product and order.

Return Shipping and Fees

For a preference or change-of-mind return, the customer is responsible for return shipping and for using a trackable service appropriate for the package. Original shipping charges, if any, are not refundable unless required by law.

If we verify that an item arrived incorrect, incomplete, damaged in transit, or defective, Jumpios will provide an appropriate remedy and cover reasonable authorized return or replacement shipping. Jumpios does not charge a restocking fee for an eligible return.

Damaged, Incorrect, or Incomplete Orders

Inspect the package promptly after delivery. Report visible transit damage, an incorrect item, or missing contents within 7 calendar days after confirmed delivery. Include the order number and clear photographs of the product, packaging, shipping label, and affected area. Keep the product and packaging until we complete our review. Reporting within 7 days helps us pursue a carrier claim, but it does not limit rights that cannot be waived by law.

Refunds

After an authorized return is received, we will inspect it and notify you whether the refund is approved. Approved refunds are issued to the original payment method, normally within 5 business days after inspection. Your bank or payment provider may require additional time, generally up to 10 business days, to post the credit.

A deduction may be made, to the extent permitted by law, for missing parts, damage, use, inadequate return packaging, or a condition different from that represented in the return request. If a returned product is not eligible, we will contact you before taking further action.

Order Cancellations and Address Changes

Contact us as soon as possible if you need to cancel an order or correct the shipping address. We will try to help, but cancellation or address changes are not guaranteed after processing or shipment begins. If an order has shipped, the return rules above apply.

90-Day Limited Warranty

Eligible inflatable products are covered by a 90-day limited warranty beginning on the confirmed delivery date. The warranty covers verified defects in materials or workmanship under normal use and proper setup, operation, cleaning, and storage according to the product instructions.

The warranty does not cover normal wear; cosmetic changes that do not affect function; punctures, cuts, tears, abrasion, mold, mildew, improper cleaning or storage; misuse, neglect, accidents, overloading, improper anchoring or electrical use; use in unsafe weather or near hazards; damage caused by animals, sharp objects, heat, chemicals, unauthorized repair or modification; or failure to follow product instructions and warnings.

To request warranty service, email jumpios@outlook.com with the order number, a description of the issue, and clear photographs or video. We may request additional information or reasonable troubleshooting. For an approved claim, Jumpios may, as appropriate, provide repair guidance, a replacement part, product replacement, or a refund. The selected remedy will reflect the nature of the verified defect and applicable law.

This limited warranty applies to the original purchaser and does not replace consumer rights or implied warranties that cannot be excluded or limited under applicable law.

Contact

For returns, refunds, delivery problems, or warranty support, email jumpios@outlook.com and include your order number.