Return and Refund Policy — Personalized Digital Products

Last updated: July 17, 2026

This policy applies to personalized digital products purchased from Jumpios.com, including custom portraits, avatars, stickers, GIFs, animations, image files, and other made-to-order digital content.

1. Cancellations

You may request cancellation within 15 minutes after placing an order. After that period, cancellation is not guaranteed and is unavailable once production has begun. Production begins when Jumpios starts processing customer-provided photos, instructions, or personalized output.

2. Returns and Exchanges

Digital products cannot be physically returned or exchanged. Once production begins or any digital file is delivered, the personalized order is normally final and non-refundable because it was created to the customer’s specifications, except where required by law or under the remedies below.

3. Delivery or File Problems

If a delivered file is missing, corrupted, cannot be opened in the stated format, or is materially different from the purchased product description, contact jasmine@jumpios.com with your order number and a description of the issue. We will review the problem and, when appropriate, correct or redeliver the file. If we cannot provide the purchased digital product, we will offer an appropriate remedy, which may include a refund.

4. Revisions and Artistic Interpretation

Any included revision allowance is stated on the applicable product page. A revision request is not automatically a right to a refund. A change of mind or dislike of an artistic interpretation that is consistent with the product description does not qualify for a refund.

5. Customer-Provided Content

Customers are responsible for submitting clear, usable photos and accurate instructions and for having permission to use all submitted content. Problems caused solely by an unusable source photo, incorrect customer instructions, or failure to review the product description do not qualify for a refund, except where required by law.

6. Duplicate Charges and Approved Refunds

If you believe you were charged more than once for the same order, contact us with the order number and payment details that do not reveal a complete card number. Confirmed duplicate charges will be refunded to the original payment method. Other approved refunds are also issued to the original payment method. Banks and payment providers may require additional time to post the credit.

7. Contact

For cancellations, refunds, revisions, or digital-delivery problems, email jasmine@jumpios.com and include your order number in the subject line.

This policy does not override consumer rights that cannot be waived under applicable law.