Shipping & Delivery Policy

Last updated: July 30, 2026

Jumpios ships inflatable bounce houses, water slides, and related physical products to addresses in the contiguous United States only. We currently do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.

Estimated Delivery

Eligible in-stock orders are estimated to arrive within 10 business days after the order is accepted and payment is confirmed. Business days exclude weekends and U.S. federal holidays. This is an estimated delivery time, not a guaranteed delivery date.

Delivery may take longer because of inventory availability, order verification, carrier capacity, severe weather, holidays, remote destinations, address problems, or events outside our reasonable control. If a material delay occurs, we will provide available information and any options required by applicable law.

Shipping Charges

Available shipping methods and charges, if any, are shown at checkout before payment. Promotions and free-shipping offers apply only under their stated conditions.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, telephone number, and email address. Contact jumpios@outlook.com immediately if an address needs correction. We will try to help, but changes are not guaranteed after processing or shipment begins. Additional carrier or reshipment charges caused by an incorrect or incomplete address may be the customer's responsibility.

Tracking and Delivery

When tracking is available, it will be sent to the email address associated with the order. Large packages may be delivered separately or arrive on different days. Customers should monitor tracking and make reasonable arrangements to receive and secure the shipment.

Missing, Delayed, or Marked-Delivered Packages

If tracking has not updated for an unusual period, or a package is marked delivered but cannot be located, first check the delivery area and with household members or neighbors, then contact the carrier and Jumpios. We will review available tracking and assist with an appropriate carrier inquiry. Carrier investigations may require additional time.

Transit Damage, Incorrect Items, and Missing Parts

Inspect the shipment promptly. Report visible transit damage, an incorrect product, or missing contents within 7 calendar days after confirmed delivery by emailing jumpios@outlook.com. Include the order number and photographs of the product, packaging, shipping label, and affected area. Keep all packaging until the review is complete.

Contact

For shipping or delivery questions, email jumpios@outlook.com with your order number.